Help and FAQ

Contact Us

Business Hours and Holidays

Voler's offices are open from 8:00AM - 4:30PM PST Monday through Friday, except for the following 2015 company holidays:

  • Dec. 24 through Jan. 1 - Christmas / New Year

Contact Information

Visit the Contact Us Page for hours of operation, phone numbers, email addresses, mailing addresses. Please reach out to us if you have any questions.

Visit Our Retail Outlet

We welcome you to come visit us at the Voler Store Retail Outlet located just a few minutes from Voler headquarters in Grover Beach, California. At our retail outlet, not only can you purchase any of the products from the large selection available on our website, you will also find some great deals on discontiunued and closeout products, sizing samples, and a great selection of production samples from Voler!

390-A Manhattan Ave.
Grover Beach, CA 93433

Get Directions

Hours of Operation:
Monday through Friday, 8:00 AM to 4:00 PM, Pacific Standard Time

Questions? Need additional information? Please call us at 800-644-4002 and we’ll be glad to assist you.


Store 100% Satisfaction Guarantee

To ensure you are completely satisfied with every product you purchase from the Voler Store, we provide a 100% satisfaction guarantee.* If a product does not meet your expectations, you are welcome to return it within 90 days from the date of purchase for a prompt replacement or a full refund. A pre-paid return label is included with all orders shipped.

*Customized products ordered through the Semi-Custom Design Studio or Full Custom Department cannot be returned due to the specialized nature of the products. Please note that artwork proofs are sent by e-mail for all Semi-Custom orders and require customer approval before receiving an order confirmation or proceeding to production. Physical proofs on fabric are available upon request. Artwork proofs are sent by e-mail for all Full Custom orders. Once all details are worked out, full sized proofs are sent for final approval before production begins. Sizing samples are available upon request for Semi Custom and Full Custom orders.

Gift Certificate Redemption

Voler Gift Certificates are redeemable online or by phone. If you prefer to call us with your order, please call 800-644-4002 and give your gift certificate number(s) to our customer service person when placing your order. To redeem gift certificate(s) on the web, enter the gift certificate number(s) during order checkout. You may redeem up to five separate gift certificates per order.

Voler Gift Certificates do not have an expiration date, and cannot be redeemed for cash. If your order total is less than the gift certificate value, the remaining balance will be retained on the same gift certificate number.

If you are the purchaser of the gift certificate you can print it yourself or e-mail it. If you don't already have a password, you must have set one up during the order checkout process on the web. You may also set a password up by contacting our customer service department. After a 24-hour processing period after submitting the order, on the following business day you can log in to your account on our website, then click on the "Gift Certificates" link at the left side of the page.

Payment Options

We gladly accept Visa, MasterCard, Discover, and American Express. If you would like to pay by check please contact us for more information. Unfortunately we do not accept PayPal at this time.

When Your Credit Card is Charged

At the time you check out and receive your order confirmation, authorization to charge the full amount of your purchase will take place on the credit card entered during checkout.

At the time we ship your order from our warehouse in Grover Beach, California, the authorized credit card will be charged for the full amount due on your order.

If you use a debit card to pay for your purchase, please note that the authorization of your debit card will actually result in a temporary debit being applied to your account. Please contact your debit card issuer with any questions or concerns you may have pertaining to the use of debit cards for online transactions.

Discounts for Large Orders?

Save on orders over $200 using the default discount table outlined below. Note this discount does not stack with other promotions or offers and is only valid for products sold through the Voler Store this includes Semi Custom, but excludes Full Custom.

Spend* Save
$200 5%
$500 10%
$1,000 15%
$2,000 20%
$3,000 25%

*Discount appies on a per order basis; for Semi Custom orders each design is it's own order. Tax and shipping excluded from qualifying amounts.

Returns and Exchanges

Repairs and Warranty Policy

We stand behind the quality of our products and want you to enjoy your Voler garments for as long as possible. If your zipper breaks we’ll replace it (with a new high quality YKK zipper) even if the jersey is ten years old. Also, don’t forget our standard warranty is to fix any defects within a year of purchase; if you notice anything wrong with your order please let us know right away, we'll make it right.

Some of the common repairs we do are:

  • Repair or replace broken zippers
  • Fix unstitched or slightly torn seams

Typically we can repair your Voler garment within a week of receiving it. If you are not sure the garment can be repaired, feel free to send an email to us at with a picture of the garment and a brief description of the needed repair. We'll respond to your inquiry within 72 hours. If you think we can repair your Voler garment, please send it to us with a note describing the repair needed as well as your contact information (Name, Return Address, Phone Number, Email Address) at this address:

Attn: Repairs
21 Saratoga Ave
Grover Beach, CA 93433-1538

**Please make sure to include your contact information (Name, Phone, Email Address, and Ship-To Address) inside the package or we won’t be able to return your fixed garment.**

Returns and Exchanges - Easy & Free!

Most non customized orders qualify for our 100% Satisfaction Guaranteed Policy which allows returns and exchanges* for any reason, within 90 days, no questions asked. There is no need to call us about an exchange or return, but you are welcome to contact us at or 800-599-7264 to expedite the process if needed. Non-returnable items include any customized items (semi custom and full custom), grab bags, and outlet store and closeout items.

* Return & Exchange Policy only applies to orders from the Voler Store, including items produced on demand. We do not accept returns or exchanges on the following item types:

  • Wholesale orders
  • Items marked as closeout on our online store
  • Non stock items sold through our outlet store
  • Semi Custom and Full Custom Apparel are also non-returnable due to the specialized nature of the product.

To Return a Voler Store purchase use the free postage paid shippinglabel / return form to return items via standard ground within the U.S. If shipping from an address outside the U.S. you will need to pay return postage. To return your item, simply complete the Return & Exchange Form (included in your shipment), marking the appropriate Reason Code. Pack your clean, dry items in original packaging if possible (You can turn the shipping package from your original shipment inside out and use it for your return package). Then apply the Return/Exchange Label to the package with clear tape and you are done! Leave the package in a secure place where you normally receive your mail (at home or at work) or drop it off at any US Mailbox or Post Office. Your package will be returned to us via the United States Postal Service. Please allow up to 2-3 weeks for us to process your return.

Still have questions? You can email us at or call 1-800-644-4002 Monday through Friday, from 8:00 a.m. - 4:30 p.m., Pacific Time.

Download Return Form (PDF)


Where We Ship

The Voler Store currently only ships to the USA (including Guam, Puerto Rico, US Military bases) and Canada.


If a backorderd item causes your order to be sent in more than one shipment, we pay standard shipping on all shipments following the original order. Produce on demand items, that take up to seven business days to produce, are not considered backorders and may delay your shipment of other stock items.

Sales Tax Rates

NO SALES TAX on orders shipped outside California or Washington!

We are required by law to collect 8.00% sales tax on all shipments within California.

We are required by law to collect 9.50% sales tax on all shipments within Washington.

Tracking Shipments

You may call Customer Service at 1-800-644-4002 Monday through Friday, from 8:00 a.m. - 4:30 p.m., Pacific time, or e-mail: Customer Service. Be sure to include your customer number and type "Tracking" as your subject.  Or, if your order was shipped via UPS, you can track it with the tracking number that you received in the shipment confirmation email or under your account's order history

Shipping Rates

Shipping methods available for your specific order as well as the costs associated with each of these methods will be displayed during checkout at which time you may select the method that best fits your needs. Confirmation of your actual shipping cost will happen before your order is submitted.

FREE Standard Shipping on orders of $75 or more (U.S. addresses only. Not available on Semi Custom or Full Custom orders.)

Our Standard Shipping methods include USPS 1st Class Mail, USPS Priority Mail, and UPS Ground Delivery. The most appropriate method will automatically be selected by our shipping department based on your specific shipping address.

Store orders for stock products submitted by 1:00 p.m. Pacific Time, Monday through Friday, will be shipped the same day. Orders submitted after this time will be shipped the following business day.

Store orders for Produce on Demand products will be shipped within 7 business days after your credit card is processed and authorization to bill your card for the full amount of the invoice is approved.

Please allow up to 10 business days for delivery of orders shipped within the Continental U.S.. Orders shipped to Alaska, Hawaii, Puerto Rico, Guam, and the Virgin Islands may require up to 30 days for delivery.

Please Note: Free Standard Shipping is not available on Semi-Custom or Full Custom Orders.

Order Total Shipping Charge
$0-$74.99 $5.99
$75.00+ FREE

UPS 2nd Business Day Delivery (Saturday deliveries not available.)
UPS 2nd Business Day Delivery rates vary based on the delivery address and zip code as well as the total weight of the package. Orders placed before 1:00 pm Pacific Time, Monday through Friday, excluding holidays, for in stock items only, will be shipped the same day. Orders placed after 1:00 pm Pacific Time on a Wednesday will not be delivered until the following Monday.

UPS Next Day Delivery (Saturday deliveries not available.)
UPS Next Day Delivery rates vary based on the delivery address and zip code as well as the total weight of the package. Orders placed before 1:00 pm Pacific Time, Monday through Friday, excluding holidays, for in stock items only, will be shipped the same day. Orders placed after 1:00 pm Pacific Time on a Thursday will not be delivered until the following Monday.

Canadian Shipping
Our prices are shown in U.S. Currency. All Canadian orders will be sent via U.S. Mail and a delivery time cannot be guaranteed due to the customs process. Shipping could require up to 30 days.

Order Total Shipping Charge
$0-$149.99 $16.99
$149.99 - $499.99 $21.99
$499.99+ $25.99

In addition to the shipping charges shown above, Canadian Customs will bill you for GST, a processing fee and duty, based on the value of the items on the order. We are unable to quote any amount for these additional costs. These additional costs are the responsibility of the customer.

Care, Sizing, and Fit

Garment Care

Here are a few notes useful for maintaining and maximizing the life and use of your cycling garments. Like every kind of equipment, cycling clothing is not made to last forever.

Before the ride

Never use any creams, liquids or products for warming up (winter) or sun protection (summer) under garments made with elastic fibers. These products contain chemicals which lead to quick fiber deterioration for all fabrics made with spandex. Avoid getting any sunscreen under or on your cycling apparel made with elastic based fabrics.

After the ride

After each ride, hang the garments in a well-ventilated environment or wash them immediately. Do not hang the garments in the direct sunlight. Never store damp sweaty clothes in a non-ventilated environment (e.g. plastic bags, sport bag).

Sweat is toxic. On some individuals more than others – body chemistry is different for everyone. If your body has a tendency to sweat a lot, wash or water-rinse the garments after each use to protect the fibers from bacterial attacks which might lead to fabric deterioration.


Washing a garment can put stress on fabric and seams. Therefore, wash cycling garments separately from other clothes/accessories to prevent friction – especially items with Velcro, webbing, or anything with a rough /abrasive character. Before washing, turn the garments inside out (seams on the outside).

Machine-wash, ideally in a wash bag, on a delicate cycle in lukewarm water (max. 30° C), and with mild liquid detergent. Do not use Woolite, bleach, softeners, or any kind of laundry additive. Dry garments flat or hanging, but do not tumble dry.


Fabric pilling
Fabric pilling (balling up of fibers in an area) does not occur by itself. It always is the result of abrasion – rubbing against something else. For this reason we suggest you following:

  • Do not use embroidered saddles.
  • Make sure the Velcro fastener of the saddle pocket does not touch the shorts.
  • Do not wash your shorts or jerseys together with gloves, bags, rain jackets, etc. because of the Velcro straps!

Fabric deterioration
Sweat sitting on synthetic performance fabrics can cause the fabric to degrade. Stretch fabrics, with elastic fibers are especially affected. See above for care instructions.

Chemicals that come in contact with your elastic based cycling fabrics, will cause these elastane yarns to break down. Chemicals from sunscreens are a common reason for loss of elasticity and curling.

Sizing Charts

When ordering any garment online, it is important to keep in mind that sizing charts only provide limited guidance in selecting a size that offers the best fit possible. Each one of us have unique proportions and fit preferences that we should also consider when making decisions about the best size to order. Unfortunately, since this is information not typically found in standard size charts, it is impossible to guarantee the perfect fit.

While sizing charts may not guarantee the perfect fit, our FREE RETURN & EXCHANGE policy will help ensure you end up with the right size, hassle free.

SPECIAL NOTE: All Full Custom Design and Semi Custom orderss are FINAL SALE. No returns or exchanges will be accepted. Sizing samples are available upon request for Full Custom orders by contacting your team or club clothing coordinator or the customer service department for Full Custom. Sizing samples for Semi Custom orders are also available. Please visit the Semi Custom FAQ section of our website or contact the customer service department for Semi Custom to ask for assistance.

If you are new to cycling, please be aware that cycling apparel is intended to fit tighter than most other athletic apparel.

Men's Sizing

Waist Weight Height Chest
X Small 26-29 100-120 5'5' and under 33-35
Small 29-31 120-145 5'4' to 5' 8' 35-37
Medium 32-34 145-170 5'7' to 5'11' 38-40
Large 35-37 170-190 5'10' to 6'2' 40-42
X Large 38-41 190-220 6'1' to 6'5' 42-44
2X Large 42-45 220-250 6'3' and up 44-46
3X Large 46-50 250-260 6'3' and up 46-48

Women's Sizing

Size Waist Hips Height Chest
X Small 0-2 22-24 31-33 5'2' and under 30-32
Small 4-6 25-27 34-35 5'1' to 5' 5' 32-34
Medium 8-10 27-29 36-38 5'4' to 5'8' 34-36
Large 12-14 30-32 39-41 5'7' to 5'11' 36-38
X Large 16-18 33-35 42-44 5'10' and up 39-41
2X Large 20-22 36-38 45-47 5'10' and up 41-43
3X Large 22-24 38-40 47-50 5'10' and up 43-45

How to Find the Proper Fit

Know your measurements. If you are not sure, use a flexible measuring tape and perform the following measurements. Measurements should be taken close to the body, not over loose clothes.

  1. Chest: Measure at the fullest part of the chest or bust.
  2. Waist: Measure circumference at the narrowest part.
  3. Hips: Measure at the fullest point, standing with feet together

Terms of Use

Voler Rewards

Our mission at Voler is to be your number one source for USA made premium cycling apparel! In recognition of how important your business is to us, we want to reward you for your continued patronage. To start earning Voler Bucks on all of your purchases, including full-custom, enroll in Voler Rewards.

How Voler Bucks Work
  • Voler Rewards members earn Voler Bucks
    • Earn 1 point for every dollar spent on qualifying full-custom, semi-custom, and store purchases.
    • Earn up to 400 points ($20) on a single qualifying purchase.
    • Every 100 points you accumulate is converted into $5 in Voler Bucks to redeem on future purchases.
  • Voler Bucks may be redeemed on future purchases
    • Only redeemable for Voler Store purchases and Semi-Custom orders.
      Sorry, Voler Bucks are not redeemable for Full-Custom orders.
    • Only redeemable toward merchandise.
      Sorry, Voler Bucks cannot be redeemed for shipping & handling or applicable taxes.
    • Voler Bucks are issued within 72 hours after your order ships.
    • Voler Bucks expire 90 days from the date they are issued to your account.
  • If this isn't awesome enough, we also offer exclusive promotions from time to time that allow you to earn additional points on your purchases.

Privacy Policy

Voler collects customer information in an effort to improve our customers' shopping experiences. We place the utmost importance on the fact that we must maintain and use customer information responsibly.

Orders placed on the Voler website are encrypted, and your credit card number cannot be read by a third party while in transit and will remain private and completely protected. We promise. uses advanced high-level online security. Our Commerce Server uses Secure Sockets Layer (SSL) and an Equifax digital certificate; this technology encrypts or codes all the data you enter so you can relax and feel completely secure with your order.

We do send out emails related to your order (order confimration, ship confirmation, etc) as well as promotional emails from time to time. You can control your communication preference under your account settings or contact our customer service department with help with any subsciption issues.


Welcome to the Voler Web Site. Please review the following basic terms that govern your use of and purchase of products from our Site. Please note that your use of our Site constitutes your agreement to follow and be bound by those terms (the "Agreement").

We may from time to time change the terms that govern your use of our Site. Your use of our Site following any such change constitutes your agreement to follow and be bound by the terms as changed. We may change, move or delete portions of, or may add to, our Site from time to time.

We may, at our own discretion, limit or cancel quantities purchased per person, per household or per order. We may also reserve the right to refuse any order you place with us. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event we make a change to an order, we will attempt to notify you by contacting the e-mail and/or billing address / phone number provided at the time the order was made. We reserve the right to limit or prohibit sales to dealers, resellers or distributors.

Site Contents

Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this Site (collectively, the "Contents") are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by Deyo, Inc. DBA Voler, and its subsidiaries and/or affiliates ("Voler").

The Contents of our Site, and the Site as a whole, are intended solely for personal, noncommercial (other than for the purchase of merchandise from our site) use by the users of our Site. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Contents, the Site, or any related software.

User Comments Feedback and Other Submissions

All comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Voler on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, "Comments") shall be and remain Voler’s property. Such disclosure, submission or offer of any Comments shall constitute an assignment to Voler of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus, Voler will own exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. Voler is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to user any compensation for any Comments; or (3) to respond to any user Comments.

You agree that no Comments submitted by you to the Site will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s). You further agree that no Comments submitted by you to the Site will be or contain libelous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any Comments you make.

You agree that Voler may use and/or disclose information about your demographics and use of the Site in any manner that does not reveal your identity. By participating in Site sweepstakes, contests, promotions, and/or requesting promotional information or product updates, you agree that Voler may use your information for marketing and promotional purposes.

Inaccuracy Disclaimer

From time to time there may be information on that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). We apologize for any inconvenience this may cause you. If you are not completely satisfied with your purchase at any time within 90 days from the time of purchase, you may return it with your invoice to the Voler Store by mail. Does not apply to Semi-Custom or Full Custom merchandise due to the specialized nature of the products. Please see our Return Policy.


You agree to defend, indemnify and hold Voler harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Site.

As is Basis



We have made every effort to display the colors of our products appearing on our website as accurately as possible. Please note however, the colors you see will depend on your monitor. We do not guarantee any colors to be accurate when displayed on your monitor.

Links to Other Websites and Services

To the extent that this Site contains links to outside services and resources, the availability and content of which Voler does not control, any concerns regarding any such service or resource, or any link thereto, should be directed to the particular outside service or resource.


Unless otherwise specified and except to the extent Voler products are offered for sale in the United States through this Site, this Site and the Contents thereof are displayed solely for the purpose of promoting Voler's products and services. This Site is controlled and operated by Voler from its offices in Grover Beach, California.

This Agreement shall be construed in accordance with the laws of the State of California, without regard to any conflict of law provisions. Any dispute arising under this Agreement shall be resolved exclusively by the state and federal courts of the State of California, County of San Luis Obispo and/or the Northern District of California.


This Agreement is effective unless and until terminated by either you or Voler. You may terminate this Agreement at any time. Voler also may terminate this Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site, if in Voler's sole discretion you fail to comply with any term or provision of this Agreement. Upon any termination of this Agreement by either you or Voler, you must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials, whether made under the terms of this Agreement or otherwise.

Resetting User Session Information

We've found that some of the issues our users encounter with our website can be resolved by clearing their cart and session information that relates to our website.

You can reset this user data by clicking on the link below. After your session data has been reset you will be redirected to our homepage.

Reset User Data

Your Credit Card is Safe

Your credit card number cannot be read by a third party while in transit and will remain private and completely protected. We promise. uses the most advanced and highest level of online security available today (512-bit encryption). Our Commerce Server uses Secure Sockets Layer (SSL) which encrypts or codes all the data you enter so you can relax and feel completely secure with your order.