Help and FAQ

Contact Us

Contact Information

Visit the Contact Us Page for hours of operation, phone numbers, email addresses, mailing addresses.

Visit Our Retail Outlet

We welcome you to come visit us at the Voler Store Retail Outlet located just a few minutes from Voler headquarters in Grover Beach, California. At our retail outlet, not only can you purchase any of the products from the large selection available on our website, you will also find some great deals on discontiunued and closeout products, sizing samples, and a great selection of production samples from Voler!

Location:
390-A Manhattan Ave.
Grover Beach, CA 93433

Get Directions

Hours of Operation:
Monday through Friday, 8:00 AM to 4:00 PM, Pacific Standard Time

Questions? Need additional information? Please call us at 800-644-4002 and we’ll be glad to assist you.

Ordering

Store 100% Satisfaction Guarantee

To ensure you are completely satisfied with every product you purchase from the Voler Store, we provide a 100% satisfaction guarantee.* If a product does not meet your expectations, you are welcome to return it within 90 days from the date of purchase for a prompt replacement or a full refund. A pre-paid return label is included with all orders shipped.

*Customized products ordered through the Semi-Custom Design Studio or Full Custom Department cannot be returned due to the specialized nature of the products. Please note that artwork proofs are sent by e-mail for all Semi-Custom orders and require customer approval before receiving an order confirmation or proceeding to production. Physical proofs on fabric are available upon request. Artwork proofs are sent by e-mail for all Full Custom orders. Once all details are worked out, full sized proofs are sent for final approval before production begins. Sizing samples are available upon request for Semi Custom and Full Custom orders.

Gift Certificate Redemption

Voler Gift Certificates are redeemable online or by phone. If you prefer to call us with your order, please call 800-644-4002 and give your gift certificate number(s) to our customer service person when placing your order. To redeem gift certificate(s) on the web, enter the gift certificate number(s) during order checkout. You may redeem up to five separate gift certificates per order.

Voler Gift Certificates do not have an expiration date, and cannot be redeemed for cash. If your order total is less than the gift certificate value, the remaining balance will be retained on the same gift certificate number.

If you are the purchaser of the gift certificate you can print it yourself or e-mail it. If you don't already have a password, you must have set one up during the order checkout process on the web. You may also set a password up by contacting our customer service department. After a 24-hour processing period after submitting the order, on the following business day you can log in to your account on our website, then click on the "Gift Certificates" link at the left side of the page.

Payment Options

We gladly accept Visa, MasterCard, Discover, and American Express. If you would like to pay by check please contact us for more information. Unfortunately we do not accept PayPal at this time.

When Your Credit Card is Charged

The credit card that you specify for your purchase will be charged when the order is shipped.

Ordering 10 or more jerseys?

Ordering 10 or more? Call us for special quantity pricing.

If ordering Semi Custom jerseys please see our pricing table here: http://www.voler.com/help/?SEG=FAQ-SC#HelpHowmuchwillmyjerseycost

Returns and Exchanges

Repairs and Warranty Policy

We stand behind the quality of our products and want you to enjoy your Voler garments for as long as possible. If your zipper breaks we’ll replace it (with a new high quality YKK zipper) even if the jersey is ten years old. Also, don’t forget our standard warranty is to fix any defects within a year of purchase; if you notice anything wrong with your order please let us know right away, we'll make it right.

Some of the common repairs we do are:

  • Repair or replace broken zippers
  • Fix unstitched or slightly torn seams

Typically we can repair your Voler garment within a week of receiving it. If you are not sure the garment can be repaired, feel free to send an email to us at repairs@voler.com with a picture of the garment and a brief description of the needed repair. We'll respond to your inquiry within 72 hours. If you think we can repair your Voler garment, please send it to us with a note describing the repair needed as well as your contact information (Name, Return Address, Phone Number, Email Address) at this address:

Voler
Attn: Repairs
21 Saratoga Ave
Grover Beach, CA 93433-1538

**Please make sure to include your contact information (Name, Phone, Email Address, and Ship-To Address) inside the package or we won’t be able to return your fixed garment.**

Returns and Exchanges - Easy & Free!

Our Easy Return Policy allows you to return or exchange anything, for any reason, for 90 days from time of purchase, no questions asked. We pay the return postage and the exchange shipping is FREE if shipped standard ground within the U.S. We even include a free postage-paid shipping label! (If shipping from an address outside the U.S., you will need to pay return postage.)
PLEASE NOTE: These shipping policies outlined above apply only to Voler Store products. Full-Custom and Semi-Custom products cannot be returned due to the specialized nature of the product. (Please see **NOTE below).

There is no need to call us about an exchange or return. Simply complete the Return/Exchange Form on the back of your invoice, marking the appropriate Reason Code, and return your clean, dry items in original packaging if possible. You can turn the shipping package from your original shipment inside out and use it for your return package. Cut out the Return/Exchange Label at the top of the form and attach it to the package with clear tape. Leave the package in a secure place where you normally receive your mail (at home or at work) or drop it off at any US Mailbox or Post Office. Your package will be returned to us via USPS 1st Class mail. PLEASE NOTE -- WE CANNOT ACCEPT C.O.D. DELIVERIES.

If you do not have the return label and/or form from your original shipment, you can find one here: Return & Exchange Form

Still have questions? You can email us or call 1-800-644-4002 Monday through Friday, from 8:00 a.m. - 4:30 p.m., Pacific Time.

** Customized products ordered through the Semi-Custom Design Studio or Full Custom Department cannot be returned due to the specialized nature of the products. Please note for Semi-Custom orders that we e-mail both the order confirmations and the artwork proofs (physical proofs on fabric are available upon request) that require a customer approval before going into production. For Full-Custom orders, an email proof will be sent. Once all details are finalized, a full sized proof will be sent for your final approval. Sizing samples are available upon request for both Semi-Custom and Full-Custom orders.

Shipping

Backorders

If a backorderd item causes your order to be sent in more than one shipment, we pay standard shipping on all shipments following the original order. Produce on demand items, that take up to seven business days to produce, are not considered backorders and may delay your shipment of other stock items.

Sales Tax Rates

NO SALES TAX on orders shipped outside California or Washington!

We are required by law to collect 8.00% sales tax on all shipments within California.

We are required by law to collect 9.50% sales tax on all shipments within Washington.

Tracking Shipments

You may call Customer Service at 1-800-644-4002 Monday through Friday, from 8:00 a.m. - 4:30 p.m., Pacific time, or e-mail: Customer Service. Be sure to include your customer number and type "Tracking" as your subject.  Or, if your order was shipped via UPS, you can track it with the tracking number that you received in the shipment confirmation email or under your account's order history

Shipping Rates

Shipping methods available for your specific order as well as the costs associated with each of these methods will be displayed during checkout at which time you may select the method that best fits your needs. Confirmation of your actual shipping cost will happen before your order is submitted.

FREE Standard Shipping on orders of $75 or more (U.S. addresses only. Not available on Semi Custom or Full Custom orders.)

Our Standard Shipping methods include USPS 1st Class Mail, USPS Priority Mail, and UPS Ground Delivery. The most appropriate method will automatically be selected by our shipping department based on your specific shipping address.

Store orders for stock products submitted by 1:00 p.m. Pacific Time, Monday through Friday, will be shipped the same day. Orders submitted after this time will be shipped the following business day.

Store orders for Produce on Demand products will be shipped within 7 business days after your credit card is processed and authorization to bill your card for the full amount of the invoice is approved.

Please allow up to 10 business days for delivery of orders shipped within the Continental U.S.. Orders shipped to Alaska, Hawaii, Puerto Rico, Guam, and the Virgin Islands may require up to 30 days for delivery.

Please Note: Free Standard Shipping is not available on Semi-Custom or Full Custom Orders.

Order Total Shipping Charge
$0-$74.99 $5.99
$75.00+ FREE


UPS 2nd Business Day Delivery (Saturday deliveries not available.)
UPS 2nd Business Day Delivery rates vary based on the delivery address and zip code as well as the total weight of the package. Orders placed before 1:00 pm Pacific Time, Monday through Friday, excluding holidays, for in stock items only, will be shipped the same day. Orders placed after 1:00 pm Pacific Time on a Wednesday will not be delivered until the following Monday.

UPS Next Day Delivery (Saturday deliveries not available.)
UPS Next Day Delivery rates vary based on the delivery address and zip code as well as the total weight of the package. Orders placed before 1:00 pm Pacific Time, Monday through Friday, excluding holidays, for in stock items only, will be shipped the same day. Orders placed after 1:00 pm Pacific Time on a Thursday will not be delivered until the following Monday.

Semi Custom Shipping
Due to the specialized nature of our Semi Custom products as well as the time-frame necessary for artwork approval and production, shipping methods for Semi Custom orders are limited to UPS Ground Delivery, UPS 2nd Business Day Delivery, and UPS Next Day Air Delivery. UPS rates vary based on the delivery address and zip code, the total weight of the package, and the delivery method selected on the order.

Canadian Shipping
Our prices are shown in U.S. Currency. All Canadian orders will be sent via U.S. Mail and a delivery time cannot be guaranteed due to the customs process. Shipping could require up to 30 days.

Order Total Shipping Charge
$0-$149.99 $16.99
$149.99 - $499.99 $21.99
$499.99+ $25.99

In addition to the shipping charges shown above, Canadian Customs will bill you for GST, a processing fee and duty, based on the value of the items on the order. We are unable to quote any amount for these additional costs. These additional costs are the responsibility of the customer.

Sizing / Fit

Sizing Charts

When ordering any garment online, it is important to keep in mind that sizing charts only provide limited guidance in selecting a size that offers the best fit possible. Each one of us have unique proportions and fit preferences that we should also consider when making decisions about the best size to order. Unfortunately, since this is information not typically found in standard size charts, it is impossible to guarantee the perfect fit.

While sizing charts may not guarantee the perfect fit, our FREE RETURN & EXCHANGE policy will help ensure you end up with the right size, hassle free.

SPECIAL NOTE: All Full Custom Design and Semi Custom orderss are FINAL SALE. No returns or exchanges will be accepted. Sizing samples are available upon request for Full Custom orders by contacting your team or club clothing coordinator or the customer service department for Full Custom. Sizing samples for Semi Custom orders are also available. Please visit the Semi Custom FAQ section of our website or contact the customer service department for Semi Custom to ask for assistance.

If you are new to cycling, please be aware that cycling apparel is intended to fit tighter than most other athletic apparel.

Men's Sizing

Waist Weight Height Chest
X Small 26-29 100-120 5'5' and under 33-35
Small 29-31 120-145 5'4' to 5' 8' 35-37
Medium 32-34 145-170 5'7' to 5'11' 38-40
Large 35-37 170-190 5'10' to 6'2' 40-42
X Large 38-41 190-220 6'1' to 6'5' 42-44
2X Large 42-45 220-250 6'3' and up 44-46
3X Large 46-50 250-260 6'3' and up 46-48

Women's Sizing

Size Waist Hips Height Chest
X Small 0-2 22-24 31-33 5'2' and under 30-32
Small 4-6 25-27 34-35 5'1' to 5' 5' 32-34
Medium 8-10 27-29 36-38 5'4' to 5'8' 34-36
Large 12-14 30-32 39-41 5'7' to 5'11' 36-38
X Large 16-18 33-35 42-44 5'10' and up 39-41
2X Large 20-22 36-38 45-47 5'10' and up 41-43
3X Large 22-24 38-40 47-50 5'10' and up 43-45

How to Find the Proper Fit

Know your measurements. If you are not sure, use a flexible measuring tape and perform the following measurements. Measurements should be taken close to the body, not over loose clothes.

  1. Chest: Measure at the fullest part of the chest or bust.
  2. Waist: Measure circumference at the narrowest part.
  3. Hips: Measure at the fullest point, standing with feet together

Website Technical Support

Resetting User Session Information


We've found that some of the issues our users encounter with our website can be resolved by clearing their cart and session information that relates to our website. 

You can reset this user data by clicking on the link below.  After your session data has been reset you will be redirected to our homepage.

Reset User Data

Terms of Use

Privacy Policy

Voler collects customer information in an effort to improve our customers' shopping experiences. We place the utmost importance on the fact that we must maintain and use customer information responsibly.

For each web visitor to our Web site, our server recognizes the domain name. We collect information on which pages consumers access or visit for the purpose of improving your shopping experience and making improvements to the site.

Orders placed on the Voler website are encrypted, and your credit card number cannot be read by a third party while in transit and will remain private and completely protected. We promise. Voler.com uses advanced high-level online security. Our Commerce Server uses Secure Sockets Layer (SSL) and an Equifax digital certificate; this technology encrypts or codes all the data you enter so you can relax and feel completely secure with your order.

For people that make purchases and have not specifically opted to join our Voler Promotions e-mail list, their e-mail addresses will be collected and used only to notify them about the status of their orders. If you prefer to not receive any e-mails, even for the status of your orders, please e-mail or call our customer service department.

If you have opted in to our Voler Promotions e-mail list, Voler will send promotional e-mails containing product specials and general information that we feel would be desirable to our members. Voler will not rent, trade or sell your e-mail address to third parties. If you do not wish to have your E-mail address on our Voler Promotions e-mail list, please follow the unsubscribe link found in all of our Voler Promotions E-Mails or let us know by sending an e-mail to: webmaster@voler.com.

If you supply us with your postal address, you may receive mailings from Voler regarding new products and services. If you do not wish to receive these mailings, please let us know by sending an e-mail, calling, or writing us at the address below.

We may share your mailing address with a small set of select reputable companies we believe may offer products or services of interest to our customers. If you do not wish to be on this list, please let us know by E-mail, calling or writing us at the address below.

Our postal address is:
390-A Manhattan Ave.
Grover Beach, CA 93433

We can be reached via E-mail at: store@voler.com or by telephone at 1-800-644-4002.

Disclaimers

Welcome to the Voler Web Site. Please review the following basic terms that govern your use of and purchase of products from our Site. Please note that your use of our Site constitutes your agreement to follow and be bound by those terms (the "Agreement").

We may from time to time change the terms that govern your use of our Site. Your use of our Site following any such change constitutes your agreement to follow and be bound by the terms as changed. We may change, move or delete portions of, or may add to, our Site from time to time.

We may, at our own discretion, limit or cancel quantities purchased per person, per household or per order. We may also reserve the right to refuse any order you place with us. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event we make a change to an order, we will attempt to notify you by contacting the e-mail and/or billing address / phone number provided at the time the order was made. We reserve the right to limit or prohibit sales to dealers, resellers or distributors.

Site Contents

Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this Site (collectively, the "Contents") are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by Deyo, Inc. DBA Voler, and its subsidiaries and/or affiliates ("Voler").

The Contents of our Site, and the Site as a whole, are intended solely for personal, noncommercial (other than for the purchase of merchandise from our site) use by the users of our Site. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Contents, the Site, or any related software.

User Comments Feedback and Other Submissions

All comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Voler on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, "Comments") shall be and remain Voler’s property. Such disclosure, submission or offer of any Comments shall constitute an assignment to Voler of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus, Voler will own exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. Voler is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to user any compensation for any Comments; or (3) to respond to any user Comments.

You agree that no Comments submitted by you to the Site will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s). You further agree that no Comments submitted by you to the Site will be or contain libelous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any Comments you make.

You agree that Voler may use and/or disclose information about your demographics and use of the Site in any manner that does not reveal your identity. By participating in Site sweepstakes, contests, promotions, and/or requesting promotional information or product updates, you agree that Voler may use your information for marketing and promotional purposes.

Inaccuracy Disclaimer

From time to time there may be information on Voler.com that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). We apologize for any inconvenience this may cause you. If you are not completely satisfied with your Voler.com purchase at any time within 90 days from the time of purchase, you may return it with your invoice to the Voler Store by mail. Does not apply to Semi-Custom or Full Custom merchandise due to the specialized nature of the products. Please see our Return Policy.

Indemnification

You agree to defend, indemnify and hold Voler harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Site.

As is Basis

THIS SITE AND ALL CONTENTS OF THE SITE ARE PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. YOU ACKNOWLEDGE, BY YOUR USE OF THE SITE, THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK, THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF OUR SITE, AND THAT VOLER SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RELATED TO YOUR USE OF THIS SITE.

Colors

We have made every effort to display the colors of our products appearing on our website as accurately as possible. Please note however, the colors you see will depend on your monitor. We do not guarantee any colors to be accurate when displayed on your monitor.

Links to Other Websites and Services

To the extent that this Site contains links to outside services and resources, the availability and content of which Voler does not control, any concerns regarding any such service or resource, or any link thereto, should be directed to the particular outside service or resource.

Miscellaneous

Unless otherwise specified and except to the extent Voler products are offered for sale in the United States through this Site, this Site and the Contents thereof are displayed solely for the purpose of promoting Voler's products and services. This Site is controlled and operated by Voler from its offices in Grover Beach, California.

This Agreement shall be construed in accordance with the laws of the State of California, without regard to any conflict of law provisions. Any dispute arising under this Agreement shall be resolved exclusively by the state and federal courts of the State of California, County of San Luis Obispo and/or the Northern District of California.

Termination

This Agreement is effective unless and until terminated by either you or Voler. You may terminate this Agreement at any time. Voler also may terminate this Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site, if in Voler's sole discretion you fail to comply with any term or provision of this Agreement. Upon any termination of this Agreement by either you or Voler, you must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials, whether made under the terms of this Agreement or otherwise.

Your Credit Card is Safe

Your credit card number cannot be read by a third party while in transit and will remain private and completely protected. We promise. Voler.com uses the most advanced and highest level of online security available today (512-bit encryption). Our Commerce Server uses Secure Sockets Layer (SSL) which encrypts or codes all the data you enter so you can relax and feel completely secure with your order.

Use of Cookies

The Voler.com web site utilizes cookies to provide our site visitors the most enjoyable experience possible. We do not collect personal information without visitor knowledge, nor do we re-sell or distribute any site visitor data.