Warranty, Repairs, and Returns
One of Voler’s best kept secrets is our ability, and willingness, to repair our garments. Our wholly owned factory in Grover Beach California, enables us to perform these repairs. Since the majority of our competitors source their garments from factories overseas, they simply cannot match this policy.
We stand behind the quality of our products and want you to enjoy your Voler garments for as long as possible. If your zipper breaks we’ll replace it (with a new zipper) even if the jersey is ten years old (repair fees may apply). For non custom garments we do offer free returns and exchanges within 90 days of purchase. Customized garments are not eligible for returns or exchanges, so it's important you choose the proper fit prior to ordering.
Also, our standard warranty is to fix any defects within a year of purchase; if you notice anything wrong with your order please let us know right away, and we'll make it right. Typically we can repair your garment within a week of receiving it and we are able to process warranty requests within two weeks. If you are unsure if your garment is repairable shoot us an email at email@example.com with a picture of your garment and a description of the issue.
To get your repair or warranty processed, please click on the link below to start the process.
Repairs and Warranty Form
Cycling Garment Lifespan
The typical lifespans of cycling garments vary. A Jersey may last more than five years, but a pair of regularly used bibs will last maybe two seasons. Also, the lifespan of a garment is greatly affected by how you care for them. Make sure to read our Garment Care Guide for details on how to properly care for cycling garments. We can replace zippers and mend pockets, but we cannot replace chamois or patch shorts which limts the lifespan of cycling bottoms.
Below is a list of expected life spans of common garments that we sell. Just like tires on a car or bike, there is a lifespan on wear items (like shorts or other bottoms):
Cycling Jerseys: Classic, Peloton, or Equipe
Jackets and Vests
|Shorts / Bibs
Leg and Knee Protectors
|2 years or 3,000 miles
* Garment Lifespan is greatly dependent on use and care. Our standard one year warranty is for manufacturing defects, not for wear or lifespan replacement